Shipping policy
Shipping Policy
Last updated: 30 October 2026
This policy explains the delivery services currently offered by Tween Theory. Delivery times are estimates, but we will take reasonable care to dispatch and deliver orders within the periods shown.
Where we deliver
We currently deliver to addresses within the United Kingdom. Available delivery services and any postcode restrictions will be shown at checkout before payment.
Delivery charges
· Standard UK delivery: £3.99.
· Free standard UK delivery: qualifying orders of £30 or more.
The free-delivery threshold is calculated using the merchandise subtotal after discounts and before delivery charges. If a return causes the retained order value to fall below the threshold, we will not retrospectively charge standard delivery, but the treatment of the original delivery charge remains subject to the Return and Refund Policy and statutory rights.
Processing and dispatch
Orders are normally dispatched within 1–2 working days. Working days are Monday to Friday, excluding UK bank holidays. Orders placed during promotions, launches or unusually busy periods may take longer; where a material delay is known, we will provide an update.
Estimated delivery time
Standard delivery is estimated to take 2–4 working days after dispatch. The overall estimated time from order to delivery is therefore usually 3–6 working days. These times are estimates and are not guaranteed delivery dates unless we expressly agree otherwise.
Dispatch and tracking information
When your order has been dispatched, we will send a confirmation email. Tracking information will be provided where the selected carrier and service make it available.
Delivery address
Please check the delivery address carefully before completing your order. Contact us immediately if a correction is needed. We cannot guarantee that an address can be changed after dispatch. If a parcel is returned because an address supplied by the customer was incomplete or incorrect, reasonable redelivery costs may apply.
Delays, loss and non-delivery
If your parcel is late, check the tracking information first and then contact us. We will work with the carrier and keep you reasonably informed. We remain responsible for the goods until they are delivered to you or to a person you identified to receive them, except where you independently arranged a carrier that we did not offer.
If a parcel is confirmed lost, we will offer an appropriate replacement or refund. Severe weather, carrier disruption and other events outside our reasonable control can affect delivery, but this does not remove rights that cannot lawfully be excluded.
Damaged parcels or missing items
If a parcel arrives damaged or an item is missing, contact us as soon as reasonably possible, ideally within 48 hours, with your order number and photographs where available. The 48-hour request helps us investigate with the carrier and does not limit your statutory rights.
Unclaimed or returned parcels
If a parcel is returned to us because delivery was refused, it was not collected or the address was incorrect, we will contact you. We may require payment of reasonable redelivery costs where the cause was within the customer’s control. Alternatively, we can process an appropriate refund in accordance with the Return and Refund Policy.
Contact details
Tween Theory
The Works
Morgan Street
New Tredegar
NP24 6AE
United Kingdom